Simplr Wins 2022 AI Breakthrough Award for Best AI-Based Customer Service Solution

Simplr’s Conversation Experience Platform Named Winner Out of Nearly 3,000 Nominations

NASHVILLE, Tenn.June 28, 2022 /PRNewswire/ — Simplr announced today that it has been named a winner in the 5th Annual AI Breakthrough Awards program in the “Best AI-based Customer Service Solution” category.

Simplr and Gladly have aligned in their mission to help brands transform CX from a cost center to a revenue engine by meeting customer needs wherever and whenever they connect.  (PRNewsfoto/Simplr)

Simplr and Gladly have aligned in their mission to help brands transform CX from a cost center to a revenue engine by meeting customer needs wherever and whenever they connect. (PRNewsfoto/Simplr)

The mission of the AI ​​Breakthrough Awards is to honor excellence and recognize innovation, hard work and success in a range of AI and machine learning related categories including AI Platforms, Deep Learning, Smart Robotics, Business Intelligence, Natural Language Processing and other industry-specific AI applications. This year’s awards program yielded 2,950 nominations. Other 2022 winners include NetApp, Adobe, Verint, SoftBank Robotics, Qualcomm, Moody’s and ADP.

Simplr is the only customer service solution on the market that offers people-backed automation. Through AI-powered customer request routing mechanisms and response recommendations, the Simplr platform automates and resolves up to 80% of customer queries, resulting in improved efficiency and cost savings while delivering a better customer experience. Simplr customers see an average savings of 49% compared to what they spend on legacy chatbots and customer service outsourcer providers.

“Our customers have realized that the status quo when it comes to customer service, i.e. outdated BPO providers and chatbot providers that promise too much and don’t deliver, simply aren’t enough when it comes to meeting customer needs efficiently and effectively. NOW customer.” said Daniel Rodriguez, Simple GMO. “Through our unique combination of AI-powered chatbots and real human assistance, Simplr represents a new way forward for CX leaders looking to automate the right way. We are honored to be recognized by the AI ​​Breakthrough Awards program for this vision and what it means for the future of impactful customer experiences.”

Today’s price gain is the latest in a string of industry recognitions for Simplr and its platform. Other awards include:

  • An Honorable Mention in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO

  • A Silver Stevie® Award in the Customer Service Outsourcing Provider of the Year category

  • A bronze Stevie® Award in the most innovative technology company of the year

  • An award for excellence in customer service in 2022

  • Be recognized as one of the most innovative companies of the year in the Dec 2021 Best in Biz Awards

To learn more about the AI ​​Breakthrough Award 2022 winners, visit X.

For more information about the Simplr platform, visit

About Simplr

Simplr is the conversation experience platform for the NOW CX era. The company’s AI-enabled platform unites chatbots and human assistance to provide instantly scalable premium pre-sale shopping assistance and customer support. The result for Simplr customers is best-in-class experiences throughout the consumer journey, increasing loyalty, satisfaction and revenue. Simplr is funded by Asurion, which continues to support its growth.

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