Marm Assistance detail how they are preparing for the summer travel season to Turkey

Tourism recovery

Industry representatives, including the marm travel agency, expect tourist numbers to Turkey to return to 2019 levels this year, surpassing even those in southwestern holiday resorts. On June 1, travel restrictions for Covid-19 were lifted and Turkey got off to a good start to the summer of 2022 for both domestic and international tourism.

Turkey will become the fourth most popular European destination this summer, according to a report by the World Travel & Tourism Council.

Marm travel has now completed its preparations, expanded its hotel network, made agreements with international airlines and added customized solutions to its services, such as tailor-made tours and concierge services.

In parallel with the high number of tourists, the need for air evacuation is also increasing, so marm travel ensures that it is up-to-date with airlines’ stretcher and wheelchair options, making advance arrangements with them where necessary.

Marm’s in-house medical escort team has completed their refresher courses and obtained the necessary visas, and is now ready to escort patients worldwide aboard commercial carriers.

Hospitals, especially in the Riviera region, are one of the major players in tourism. Negotiations of extremely high prices under Turkey’s economic condition after two years of pandemic require knowledge and experience in the local market.

Cost control

While annual inflation in EU countries hit a record 8.1 percent in May 2022, the highest on record, annual inflation in Turkey accelerated to 73.5 percent in May 2022.

The cost of electricity and food has increased by more than 150 percent and in Turkey the cost of oil and gas has increased by more than 300 percent within a year. All these price increases were also reflected in hospital prices.

Analyzing and negotiating excessive hospital prices with local service providers is more sensitive than in previous years. Marm has been in the market for over 36 years and has survived many economic crises with its local economic know-how and taking timely precautions to protect itself from the effects of these fluctuations. Unfortunately, some international companies in the sector had to withdraw from the country.

Marm’s mission is to maintain a balance between service providers and their insurance/assistance partners.

marm has a cost control team made up of dedicated and experienced doctors and nurses. Transparent bills and complete medical information are essential from the hospitals. marm has always conducted line-by-line evaluations of medical bills to detect overtreatment, overcharges, or uncovered items; cost prevention plays a very important role, especially in this unstable economy.

In addition to performing classic cost control services on hospital bills, marm’s medical team is preferred to be involved in business from the very beginning. Then the team can request an initial medical report, recommend transportation to another facility, or advise repatriation. Case management from the first day of treatment enables marm to perform the most effective cost control.

Case management is a process that begins long before the patient is admitted to medical facilities. The support of the network team, cost prevention with good cooperation and close monitoring of the facilities are the first steps of case management.

Cost and quality

Quality is not only marm’s strongest ring, it is also part of the company culture.

Teamwork is essential for quality and encompasses all parties in medical care. marm always requires a balance between quality and costs from its service providers. Quality is not only being able to offer good service, but also good communication and reasonable prices. Our network team periodically assesses service providers from that perspective.

marm’s medical and cost control team prides itself on receiving feedback from its partners on customer satisfaction and works very hard to keep quality sustainable.

In order to maintain high quality, marm’s medical team attends and conducts various training courses – marm is one of the AHA (American Heart Association) training centers and offers BLS and ACLS training with its in-house doctors and nurses who have completed their courses .

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