Totalmobil launches new Field Service Intelligence solution

Totally mobilea leading Field Service Management Software (FSM) company, announced the launch of Insight, a new field service intelligence solution that enables organizations to collect and assess data from services as they happen.

The product can reveal risks and enable users to react to changes in real time to ensure effective delivery of services.

Insight provides Totalmobile with a complete field service intelligence capability that complements their comprehensive suite of field service management solutions, covering areas such as mobile working, scheduling, rosters, lone worker protection and job management.

Easy access to real-time operational data, as generated by the teams running services in the field, will enable faster, more informed decision-making for safer and more efficient services. Early adopters of the technology include facilities management, real estate, healthcare and large field service based organizations.

The first customers include Baxi Heating, Konica Minolta and Computacenter. Insight helps them understand the status of ongoing work and make changes to ongoing operations to ensure compliance and quality of services.

Insight also provides detailed views of historical service performance, as well as artificial intelligence-led predictive intelligence that identifies areas of focus to drive improvements in future service. With the ability to gain a complete understanding of past, present and future service performance, users get a complete field service intelligence solution that provides comprehensive visibility and understanding of all aspects of service delivery.

As field service organizations come under increasing pressure from rising operational costs, staffing shortages and increased customer expectations, there is a growing need to ensure value at all stages of the service delivery process. Insight provides the ability to access real-time service data and respond with timely, impacting decisionsPerform ongoing and scheduled services that enable suppliers to ensure compliance with SLAs, improve operational efficiency, and drive improvements in customer satisfaction.

Chris Riley, Head of Sales at Baxi
We will be able to examine data for compliance needs and truly analyze whether we are delivering on the promises we make to our customers every day. The system interface is so easy to use that no in-depth training is required. From our first rollout in the UK, we can already see it improving our day-to-day decision making and forecasting. Essentially, it helps to structure where the business is going.

Jim Darragh, CEO, Totalmobile
Any organization with a large workforce in the field understands the challenge of keeping current service delivery in check. With unforeseen day-to-day changes such as illness, traffic and lane crossings, even the best plans quickly become obsolete. At the moment, however, organizations only discover this when they assess historical performance. At this stage it is too late to do anything about it and often SLAs have been missed and capacity has almost certainly been wasted.

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