- If you see Disney Plus error code 39, it generally means there is a problem validating your digital rights permission.
- You can try changing your HDMI cable or moving HDMI ports if you are using a game console or computer.
- Read on for the top five ways to troubleshoot and fix Disney Plus error code 39.
While Disney Plus usually “just works” by
TV shows and movies to your devices without problems usually things can go wrong, sometimes with obscure error codes. For example, you may see the Disney Plus error code 39, which is usually related to a digital rights management issue.
Disney Plus Error Code 39 looks deceptively generic. When you experience the error, you’ll see this: “We’re sorry, but we can’t play the video you requested. Please try again. If the problem persists, please contact Disney Plus Support (Error Code 39).” But the message has a rather specific meaning. You’ll see this error if Disney Plus thinks your device doesn’t have the proper permission or secure connection to play content controlled by digital rights†
These are the most common ways to resolve error code 39.
Try to play the video again
Surprisingly much of the time streaming errors are intermittent and disappear if you just try again. Give the video a second chance – it may play properly a short time later. However, if it still doesn’t work, or it starts playing, stop and still display error code 39, then try the other troubleshooting tips.
Restart the app or the whole device
Sometimes a simple software bug like corrupted data
, may interfere with proper video playback. This can happen on any device, so restart the app or, if you prefer, the whole device.
The technique for closing an app depends on the device you’re using, but here’s how you do it: close apps on android and how? close apps on iPhone† Likewise, rebooting each kind of device is a little different, but here’s how to reboot an iPhone† On Android, you can generally swipe down from the top of the screen and tap the Power icon. Do you have an Xbox One? Here’s how you restart that console†
Use a different HDMI port or swap HDMI cables
If restarting your device doesn’t fix the problem, the next most likely culprit is often the HDMI connection. If you’re trying to play a video with a device connected via HDMI – such as an Xbox to a TV or a computer to a monitor – HDMI could be the cause.
There are two variables to test here: the cable itself and the HDMI port it’s plugged into. If possible, solve both problems. Start on change the HDMI cable† It must be HDMI 2.1 compliant and for best results use a short cable that is not visibly damaged. If that doesn’t fix the problem, try plugging your cable into a different HDMI port on both your device and your display.
Try another streaming device
You can learn a lot by trying to stream the video on another device. For example, if it doesn’t work on your Xbox, try watching the video on your phone or in a browser on your laptop. If one works and the other doesn’t, you probably narrowed the problem down to a specific device and you can try troubleshooting the problem another day and check out the content on the device that actually works.
Sign out of Disney Plus on other devices
Finally, you may be signed in on too many devices. To eliminate this possibility, log out of Disney Plus on as many devices as possible — computers, game consoles, phones, and tablets — and try to view the content using only one device signed into Disney Plus.
The problem is with Disney Plus
If you’ve tried all of these troubleshooting tips and the video still doesn’t work, the problem is likely with Disney Plus. For example, the content may have been accidentally made available in your region, but Disney does not have the rights to play it there. Or there is some other technical problem with permissions. This isn’t a fixable issue, but you can check back in later and see if it’s resolved.