Need help paying your energy bill? Everything you need to know about the state utility

HOUSTON – The Texas Department of Housing and Community Affairs said Thursday it has launched Texas Utility Help program to help eligible low-income homeowners and renters in Texas pay their utility bills.

The statewide program works to distribute funding from the federal Low Income Home Energy Assistance Program and the federal Low Income Household Water Assistance Program.

How to apply?

Homeowners and Renters in Texas can apply for Texas Utility Help if their household income is equal to or less than 150% of the Federal Poverty Income Guidelines and they meet other eligibility criteria.


  • Texas homeowners and renters must meet the following criteria to be eligible for the program:

  • Household income must be equal to or less than 150% of the federal poverty guidelines.

  • At least one resident in the household must be a U.S. citizen or qualified alien.

  • For water and wastewater services, priority will be given to those who are shut down or at risk of their service being shut down.

The maximum household income depends on the number of people living in the household. Full eligibility criteria are available at:


The ‘why’ behind the program

“We launched Texas Utility Help at the state level to make it easier for even more Texans to access and benefit from utility programs,” said Bobby Wilkinson, executive director of TDHCA. “The new program uses a streamlined online application process so that every eligible Texas household can apply for help for both energy and water bills in a single form.”

Help for eligible people

Qualified applicants can receive assistance for their total arrears for electricity, natural gas, and propane plus up to $2,400 in future payments. For water and wastewater assistance, qualified applicants can pay off their total arrears and up to $600 in future payments. All payments are made directly to the utility company on behalf of the applicant.

Texas Utility Help has more than $50 million ready for Texas homeowners and renters in need, the program’s press release said. Program staff encourage applicants to apply as soon as possible while these funds are still available.


If you need help with your application, you have other questions

For more information and questions, the call center is manned Monday through Friday from 8:00 AM – 6:00 PM and can be reached toll-free at 855-566-2057. Help is available in multiple languages.

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