Neighbors Want Georgia Department of Community Affairs to Improve Rent Aid Process – WSB-TV Channel 2

Tenant said she felt ‘failed’ by the state after they approved rent assistance they didn’t give A Clayton County woman said she was approved for rent assistance with the Georgia Department of Community Affairs, but she didn’t get it.

ATLANTA – A Clayton County woman who did not want to be identified – because she works for a housing authority in the Atlanta metro – told Ashli ​​Lincoln from Channel 2 she never thought that she would be on the receiving end, as a person who needs help with rental assistance.

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“These landlords have a business, they need their money,” she said.

In January, she said she had applied for rent assistance from the Georgia Department of Community Affairs.

She said she didn’t hear anything for over a month until she received a call in March informing her of her approval.

“You are approved for six months, the payment must be released to your landlord,” she said.

She said she was warned by her landlord that the money was never paid. Her online profile with the state shows communication with a state employee who instructed her to fill out paperwork so the money could be sent to her landlord.


But since that follow-up, she said she hadn’t heard from the state, nor had she received any money for rent assistance.

“This is very frustrating because I don’t know if I will be homeless,” she said.

A Georgia Department of Community Affairs spokesperson said the tenant’s application was denied.

This is despite the fact that the tenant provides documents to: Channel 2 showing that it was previously approved. When asked why she was refused and whether she had been notified, the state said it could not release that information.

However, the state said it was willing to investigate her case further to help her avoid deportation.

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The state sent out the following tips about the process for approving rental assistance funds:

  • The Department of Community Affairs has a 30-day target for processing and completing applications.
  • DCA prioritizes and accelerates applications related to emergencies such as evictions.
  • There is no waiting period after an applicant is approved. In general, approved applications will be processed for same-day payment unless the applicant is approved for future rental payments that will be paid on the due date/future date. A qualified applicant can receive assistance for up to 18 months, including future rent payments.
  • Applicants should check the Rental Assistance Portal for their status. Funds are usually paid out via direct deposit. If the status is ‘paid’ and the applicant has not received the money, the applicant should contact their bank to discuss possible delays.


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