Expanding NICE’s commitment to CXi further, the latest CXone release offers the first of its kind capabilities to enable fully orchestrated frictionless CX
HOBOKEN, NJ, July 7, 2022†BUSINESS WIRE†NICE (Nasdaq: NICE) today announced the summer 2022 release of CXone, which adds new capabilities that improve travel orchestration and complete performance, two essential components of a complete CXi offering. The new capabilities enrich digital experiences, simplify integration with customer environments, and increase openness with mobile SDKs and integration options. With its new release, CXone improves on full performance by putting digital and AI at the helm, continuing the pursuit of ubiquitous conversational self-service with faster, better, and smarter bots.
CXone is now the only digital CX cloud platform to offer intent-based intelligent virtual agents (IVA). With SmartAssist from CXone, powered by Enlighten XO call data, CXone IVAs can train themselves in days by promoting a data-driven, empirical approach to self-service and accelerating self-service deployments, while increasing mastery and creating a frictionless digital customer experience.
Travel orchestration innovations are introduced in the new AI-powered supervisor workspace, providing supervisors with an end-to-end view, enabling supervisors to understand and manage omnichannel engagements in the experience center with real-time data across digital channels for a fully orchestrated journey management.
Paul Jarman, CEO, NICE CXonesaid: “Friction is the underlying challenge businesses face in delivering exceptional CX today as consumer expectations for fast, convenient digital and self-service options continue to grow. What we deliver is the ability to eliminate friction from both the perspective of the customer as an operational perspective, resulting in transformational change to form stronger bonds with customers while operating in a more agile model that enables agents and other contact center resources to reach their full potential.”
To learn more about the summer release innovation, Click here.
With NICE (Nasdaq: NICE), it has never been easier for organizations of all sizes around the world to create extraordinary customer experiences while meeting key business metrics. With the world’s #1 cloud-native customer experience platform, CXone, NICE is a global leader in AI-powered self-service and agent-assisted CX software for the contact center — and beyond. More than 25,000 organizations in more than 150 countries, including more than 85 of the Fortune 100, partner with NICE to transform and improve every customer interaction. www.nice.com
Brand Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s brands, see: www.nice.com/nice-trademarks†
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (Company”). In some instances, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate”. ,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the Company’s actual results or performance to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the company’s growth strategy; success and growth of the company’s cloud Software-as-a-Service business; Changes in technology and market requirements Decrease in demand for the Company’s products Inability to develop and introduce new technologies, products and applications in a timely manner Difficulty or delays in absorbing and integrating acquired business, products, technologies and personnel loss of market share; an inability to implement certain marketing and distribution arrangements n to maintain; the company’s reliance on third-party cloud computing platform vendors, hosting facilities, and service partners; cybersecurity attacks or other security breaches against the company; the effect of newly adopted or amended laws, regulations or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the United States Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the Company, please refer to the Company’s reports filed with the SEC from time to time, including the Company’s Annual Report on Form 20-F. The forward-looking statements in this press release are made as of the date of this press release, and the company assumes no obligation to update or revise them, except as required by law.
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